If you cannot find a suitable time online, please call or text 0423610208 to be added to the wait list.
cancellation policy |
privacy policy |
safety policy
In the interest of sustaining the quality of service at Anaiah Wellness, the following cancellation policy applies:
A minimum of 24 hours’ notice is required for the cancellation or rescheduling of an appointment. In the event of a late cancellation or rescheduling made with less than 24 hours’ notice, a charge of 40% of the session fee will be applied. Where late cancellation occurs within 3 hours of the appointment time, the full appointment fee will be charged to the card stored on file.
By checking the box when making your first booking, you indicate that you have read and agree to these terms.
By following the link in your confirmation email, or SMS reminder, you can make changes to your booking up to 24 hours before your scheduled appointment. This allows sufficient time for your session to be offered to other clients in need. You are also welcome to send someone in your place when you cannot attend.
While I can appreciate that life happens, I kindly ask that you take ownership of any unforeseen circumstances that prevent you from attending your scheduled appointment. Your cooperation and understanding in honoring this policy is appreciated. I take no pleasure in applying cancellation fees, however, they are essential to the vitality of Anaiah Wellness as a business and important for our mutually respectful client-practitioner relationship.
At Anaiah Wellness, we take the safety and well-being of our massage therapists very seriously. As dedicated professionals, it is our expectation that our therapists are treated with the utmost respect and professionalism.
We have a zero tolerance policy for professional boundary violations. Anaiah Wellness offers a strictly therapeutic service and any inappropriate advances, comments or actions towards our therapists will not be tolerated. We fully support our therapists in terminating a treatment if they are made to feel uncomfortable or unsafe. In such instances the client remains liable for the full session fee.
Instances of inappropriate behaviour will be reported to the appropriate authorities, and the offender will be blacklisted from future bookings.
It is expected that the setting and location for your requested mobile treatment is appropriately safe and accessible for your therapist to attend, and does not demand excessive physical labour to set up (ie. several flights of stairs) If you are uncertain about the appropriateness of your setting, please call, email, or text beforehand to discuss. We have a safety protocol in place to monitor the location of therapists, the start and end times of sessions and any deviations from the schedule. Therapists maintain the right to leave any setting in which they are made to feel unsafe at full cost to the client.
We appreciate the cooperation of our clients in upholding these standards, ensuring a safe and mutually respectful client-practitioner relationship.
You have the right to:
Anaiah Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health record law
We may collect personal and health information including:
We will collect your information:
We collect and use your information for purposes including:
We will only collect information that is reasonably necessary for our functions as a health service provider.
Your personal information is stored securely in electronic practice management systems and/or locked files.
We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
We will not share your personal information except:
We do not sell, rent or trade your information.
You may request access to the personal information we hold about you. We will provide this in accordance with the APPs and health record laws, subject to certain exemptions.
You may also request corrections to ensure your information is accurate, up to date, and complete.
Requests can be made in writing to the contact details below.
We retain health records for the minimum period required by law (generally 7 years from the last treatment date, or longer if you were under 18 at the time of your last treatment). After this period, records are securely destroyed.
We may use your contact details to send appointment reminders, practice updates, or information about services. You can opt out at any time by contacting us or using the unsubscribe link (if applicable).
If you have a concern about how your information has been handled, please contact us first.
If you are not satisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
ANAIAH WELLNESS
Email: admin@anaiahwellness.com.au
Phone: 0423610208
Address: 34 Gloucester Rd, Buderim, 4556
You have the right to:
Anaiah Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health record law
We may collect personal and health information including:
We will collect your information:
We collect and use your information for purposes including:
We will only collect information that is reasonably necessary for our functions as a health service provider.
Your personal information is stored securely in electronic practice management systems and/or locked files.
We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
We will not share your personal information except:
We do not sell, rent or trade your information.
You may request access to the personal information we hold about you. We will provide this in accordance with the APPs and health record laws, subject to certain exemptions.
You may also request corrections to ensure your information is accurate, up to date, and complete.
Requests can be made in writing to the contact details below.
We retain health records for the minimum period required by law (generally 7 years from the last treatment date, or longer if you were under 18 at the time of your last treatment). After this period, records are securely destroyed.
We may use your contact details to send appointment reminders, practice updates, or information about services. You can opt out at any time by contacting us or using the unsubscribe link (if applicable).
If you have a concern about how your information has been handled, please contact us first.
If you are not satisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
ANAIAH WELLNESS
Email: admin@anaiahwellness.com.au
Phone: 0423610208
Address: 34 Gloucester Rd, Buderim, 4556
Mon - Fri : 9am - 5pm
Sat : 9am - 3pm
Sun : Closed
0423610208
admin@anaiahwellness.com.au
Buderim QLD |
Copyright 2025 Anaiah Wellness | Buderim QLD
Copyright 2025 Anaiah Wellness |
HOME |
ABOUT |
BLOG |
BOOKING |